Question 1

Do I need to book in advance?

Accepted Answer

Yes, we recommend it. All three studios run by appointment, and weekend slots — particularly at Little Collins — book out one to two weeks ahead. Walk-ins are accommodated when therapist availability allows, but we cannot promise it.

Question 2

How far in advance can I book?

Accepted Answer

Bookings open four weeks ahead. Weekends and evenings fill first; Tuesday and Thursday afternoons usually have same-week openings.

Question 3

Can I book for two people?

Accepted Answer

Yes. Each studio has rooms for back-to-back bookings; let us know in the booking notes and we'll keep the times paired.

Question 4

Do you take walk-ins?

Accepted Answer

We try to accommodate them when a slot opens. Calling the studio you want to visit is the surest way to find a same-day spot.

Question 5

How soon do you reply to enquiries?

Accepted Answer

We aim to respond within one business day. For the fastest answer, call your preferred studio directly — phone numbers are listed on each location page.

Question 6

What's your cancellation policy?

Accepted Answer

Cancellations made more than 24 hours before your appointment are free of charge. Inside 24 hours, a 50% fee applies. No-shows are charged the full amount. We hold this policy gently — extenuating circumstances are always welcome to be discussed.

Question 7

What if I'm running late?

Accepted Answer

We hold the room for ten minutes. Beyond that the session may need to shorten to keep the next client on time. A call ahead helps.

Question 8

Can I reschedule?

Accepted Answer

Yes, with at least 24 hours' notice. Reschedules within 24 hours forfeit the deposit but can be applied to a future booking once.

Question 9

What about no-shows?

Accepted Answer

No-shows forfeit the deposit. We understand life happens; a quick message before the session lets us help you instead.

Question 10

Can I bring my own products?

Accepted Answer

Generally we use our own selected oils and cleansers, chosen for the technique. If you have a sensitivity or a preferred product, mention it during booking and your therapist will accommodate where possible.

Question 11

Do you use specific brands?

Accepted Answer

At M Kami, we carefully select products that reflect our commitment to authentic, high-quality scalp care. Oway combines nature and science through sustainable, organic formulations, making it a perfect complement to our Japanese head spa rituals.

Question 12

Is the treatment safe for coloured hair?

Accepted Answer

Yes. Our shampoos are colour-safe; the treatment can actually help colour set more evenly by clearing the scalp first.

Question 13

Can I keep using my own shampoo?

Accepted Answer

Of course. The treatment doesn't require switching products. Many clients keep their routine and book the head spa monthly to reset.

Question 14

Is parking available at each location?

Accepted Answer

Docklands and Deepdene both have nearby paid parking and on-street options. Little Collins is best reached by tram or train (Flinders or Melbourne Central) — limited paid parking is available at the QV centre two minutes' walk away.

Question 15

Is the location accessible?

Accepted Answer

Docklands and CBD have step-free access. Deepdene has one shallow step at the entrance; please let us know in advance and we'll meet you at the door.

Question 16

What's the closest tram to each location?

Accepted Answer

Each location is on a tram route — Tram 70/86/11 for Docklands, Tram 109 for Deepdene, Trams 11/31/48/109 for the CBD.

Question 17

Can I rebook between locations?

Accepted Answer

Yes. Your booking notes follow you between locations so any therapist can pick up where the last one left off.

Question 18

Do you offer gift vouchers?

Accepted Answer

Yes. Gift vouchers are available through our Fresha booking system — start a booking at any of our three studios and choose 'Buy a gift card.' Vouchers are redeemable across all three locations.

Question 19

What's the difference between card and cash prices?

Accepted Answer

The cash price reflects the saved transaction fee. Both prices appear on the booking page.

Question 20

Do you offer packages?

Accepted Answer

Returning clients can purchase a three-session pack at a small discount. Ask at the studio or by phone.

Question 21

Are vouchers refundable?

Accepted Answer

Vouchers are valid for twelve months and transferable, but not refundable for cash.

Question 22

How wet does my hair get?

Accepted Answer

Fully wet. The cleansing stages involve warm water and treatment oils worked thoroughly through the hair. We dry and brush before you leave, but the experience is closer to a salon wash than a dry massage. Plan accordingly.

Question 23

What should I wear?

Accepted Answer

Whatever you arrived in. Robes are provided if you'd prefer to change. Long necklaces are best removed.

Question 24

Should I come with washed hair?

Accepted Answer

No. We treat your scalp as it is — buildup, oil, product residue, all of it. Coming with second- or third-day hair is fine.

Question 25

Will my hair feel different after?

Accepted Answer

Lighter, softer, with the scalp visibly clearer. Most clients say their hair holds its style longer for two to three days.

Question 26

Who shouldn't book?

Accepted Answer

If you have an active scalp condition, recent head surgery, or chemotherapy in progress, please consult your doctor first. We're also happy to talk through allergies before your visit.

Everything you want to know

Booking

Treatment

Hair & products

Pricing

Locations

Cancellation

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